MedBook AI Privacy Policy

1. Who We Are

MedBook AI ("we," "us," or "our") is a marketing automation agency based in Mayfield Heights, Ohio. We provide AI-powered patient acquisition and lead follow-up systems to hair restoration and medical clinics. Our website is medbookai.com.

2. Information We Collect

We may collect the following information when you interact with our website or services:

• Name, email address, and phone number when you submit a contact or booking form
• Business name and clinic information when you book a demo call
• Usage data such as pages visited, time on site, and browser type
• IP address and general location data

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule demo calls
• Send SMS and email follow-up communications related to your inquiry
• Deliver our AI patient acquisition services to clinic clients
• Improve our website and services
• Send appointment reminders and service updates
• Comply with legal obligations

4. SMS Communication

By submitting your phone number through our website or chat widget, you consent to receive SMS text messages from MedBook AI related to your inquiry, appointment reminders, and service updates. Message and data rates may apply. Message frequency varies. Reply STOP at any time to unsubscribe. Reply HELP for assistance.

5. Sharing Your Information

We do not sell your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, including GoHighLevel (CRM and automation platform), Twilio (SMS delivery), and Zoom (video calls). These providers are bound by their own privacy policies and data protection agreements.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your data at any time by contacting us at stephen@medbookai.com.

7. Your Rights

You have the right to access, correct, or delete your personal information at any time. To exercise these rights, contact us at stephen@medbookai.com. If you are located in California, you may have additional rights under the California Consumer Privacy Act (CCPA).

8. Cookies

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

MedBook AI
Mayfield Heights, Ohio
Email: stephen@medbookai.com
Phone: +1 (216) 208-6364